Contract Management Administrator

Job Purpose

Contract Management Administrator is a vital member of our Credit Department, responsible for providing relevant support in managing post activation requirements of active contracts.

Job Description

• Provide timely assistance to retail and fleet customers with enquiries and concerns related to their IHF Agreement.
• Prepares and processes various requests which includes cheque recalls, payment refunds and collateral return (end-to-end process).
• Initiate and prepare early settlement calculations
• Draft liability letters and other correspondences that maybe requested by customer related to their active IHF Agreement.
• Coordinate with borrowers on their lumpsum cheque replacements and ensure that  cheques are posted in system.
• Initiate and process novation requests.
• Initiate the process of vehicle mortgage release.
• Perform other tasks as maybe assigned by Credit & Risk Manager

Experience

• Minimum 2-3 years’ experience in a similar role preferably gained from a financial services or trading environment.
• Experience working with an ERP system is an advantage.
• Excellent communication, and interpersonal skills.
• High attention to detail and strong organizational skills.

Skills

• Analytical and problem-solving skills.
• Customer-centric approach with a focus on providing exceptional service.
• Ability to work under pressure in a fast-paced environment.
• Team player with strong collaboration skills.
• High level of integrity, ethics, and professionalism.
• Bilingual (Mandatory)

Education

Bachelor’s Degree in Finance, Business Administration, or a related field.

Competencies